Dear partners,

“ARMBUSINESSBANK” CJSC announces software supplier selection tender for the migration of electronic document flow database for centralized call service of branch network employees and full task maintenance

Terms & Conditions of Tender

1. 1.   Supplier must have:

• A right to implement and sell such systems,
• Mechanisms and experience of installation or technical support for specified or similar systems.

1. 2.   Price offer should contain the following items
   • Total cost /including taxes/,
   • Implementation deadline
   • Terms of warranty service,
   • Term of technical support is 1 year,
   • Specify other conditions at the discretion of the Supplier

1. 3.   Required documents

• Application for participation in the tender,
• Price offer,
• Information on the organization (charter, certificate of state registry),
• List of major partners

Companies wishing to participate in the tender may submit their applications along with the necessary documents in sealed envelopes to “ARMBUSINESSBANK” CJSC, Head Office, at 48 Nalbandyan street, Yerevan, Armenia, from July 25 to September 30, 2019, every working day, from 09: 15 a.m. till 16:45p.m. International companies can send tender applications also by email to info@armbusinessbank.am .

The following lettering should be available on the sealed envelopes 

• “Do not open until the tender day”,
•  “To Tender Commission”,
• Full names and addresses of the Sender (Tender participant) and the Recipient (Tender organizer).

All participants of the tender will be notified of the results by  September 15, 2019.

For more information please call or write to IT unit of "ARMBUSINESSBANK" CJSC at (+37410) 59 20 22 or  Mushegh.Gishyan@armbusinessbank.am or Branch network support unit  (+37410) 59 20 69 or Anna.Alikhanyan@armbusinessbank.am .

Minimum software requirements

• Unlimited number of users,

• Supporting Armenian / Russian,

• Option to create applications,

• Option to forward applications,

• Option to create subtasks,

• Option to combine or split applications,

• Option to receive reminders in the service itself or by e-mail,

• Option to leave internal comments in applications,

• Option to attach files to applications, also to incoming and outgoing letters,

• Option for feedback: user assessment of the response of the support staff,

• Option to count statistics, review all registered tasks and export reports /Word, excel, pdf/,

• Option to count statistics, review all registered tasks and export reports /Word, excel, pdf/,

• Unlimited number of users,

• Option to sort tasks by responsible departments, by dates, topics, etc.

• Search option by different criteria: by employee, recipient, subject, content, department, date,

• Assignment of competencies, option to restrict access

• Option to generate automatic applications separate messages /split/,

• Option to generate  template responses to FAQs,

• Integration to Microsoft Outlook and other systems